How is it going off a cliff when it's still very much under a preliminary testing phase?
Can you name one, ANY, new very techy system that was flawless in its testing phase?
Isn't finding bugs for the purpose of finding and fixing them the whole point of a testing phase?
That's just it. It's not in the preliminary testing phase anymore. It's in stages of rollout.
They already had the testing phase. They didn't test for long enough and the feedback they got was all skewed. The based property-wide decisions on skewed data.
This allowed them to make one mistake that they can't recover from:
They bought the wrong hardware. We're talking thousands of devices that all don't do what they need to do.
Enough said. They'd have to re-buy everything for it to work perfectly now. Now they're stuck with what they have, which kinda sucks... I mean, it will work, but not as they wanted it to. Hence why I made the earlier comment that they'd have to spend a LOT of money to bring it back up to where it should have been if they had done it right the first time.