When my mom and I went this past November we got our magic bands for the first time. They gave them to us when we checked in and they were gray. I saw other people getting ones with colors. How do we go about getting colored ones for our next trip this November? Do I have to call them or is this something I set up on My experience? All of this was new to us last year because when we booked we were told that our hotel wasn't participating in the Magic Band/ Fast Pass + test as of the time of our arrival but apparently they changed their minds and didn't notify us until we arrived. So naturally we were surprised.
Also we don't have phones with internet on them. So is this My Disney experience easy to navigate from a regular computer? They kept telling us to use the app etc.. when we got paper fast passes and the kiosks were always full when we tried to get fastpasses on our bands. I understand that now there are no paper fast passes. There was just a lot of confusion then.