Nobody gets a Dell computer for its cutting edge design. They just want a computer that works reasonably well.
Nobody stays at a Days Inn for quieter bathrooms next door, high thread count, or for industry leading customer service. They go for some place to crash.
I think of Disney as an industry leader, not as a Six Flags, a Dell, or a Days Inn, and to remain the leader it must obsess over details that the average guest might not notice.