OK. I am a disney fan. We have already started picking dates for our 2009 trip with the whole family.
But this is a story worth sharing.
We went to Disney, and there were 16 of us all together from Hawaii, New York, and Florida. We used the "Photo Pass" system (which is great). We collected our cards and had them make a disk for us ($100) then flew home. We looked at the pictures, and couldn't be more pleased...until...
My wife went online to email some pics. When she logged in online, she found that they had missed a card. There were 15 pictures not in our cd collection.
She wrote the Photo Pass people an email and the next day they said she could purchase another CD at $100. So she called the Photo Pass people at WDW. The website is run by a third party. Not only did they redo a disk for us with ALL of the groups pictures, but they FED EXed it to us and we received it the next day.
Great service from beginning to end, even after you leave. I love Disney.
It seems that you read all the bad stories and problems...sometimes it's nice to hear when everything goes right, isn't it?