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  1. #1

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    Thumbs up Excellent WDW Service Story plus PICS!

    OK, so my family went to WDW last weekend for the MNNSHP. Now, ever since I was 5 years old and went through the Contemporary hotel on the monorail I have wanted to stay in that hotel. My parents couldn't afford it when I was young so now I was fortunate enough to be able to stay there with my own little family. But I wanted to make sure we had a MK view room so we could watch the fireworks from our balcony, so that's what we booked. So, we get to the Contmeporary after a short stop in Lake Mary after my 5 year old threw up in the car...UGH! I go to check in and the cm tells me that due to unforseen problems with the refurb and electricity they don't have my room and want to move us to the Polynesian. I about cracked! I told her my whole monorail when I was 5 story and that if I had wanted to stay at the Poly I would have booked the Poly, but I was very nice to her because I know it wasn't her fault. She proceeds to tell me that the Poly is considered a better resort than Contemporary, but I am really about to just break down and cry so she goes to get the manager to see what they can do. By now my husband has made it inside after unloading our truck with the bellman and he can tell something is up. Now, by this time, I have pretty much just stopped listening to the cms and ask them to explain everything to him so he can take care of it. Here's where it got good...the manager offers us a concierge level suite for the one night until they can move us to the tower side MK view room! Now I didn't know anything about these rooms but my husband who used to work in the hotel industry for the Ritz-Carlton knew we were getting something special. So, we accepted this and were told to take full advantage of the concierge services while we were on the 14th floor and that they had just started the afternoon snacks. So, the bellman even tells us to grab a couple extra beers and put them in our fridge in the room. Now the room...OH MY GOD! It was a 3 room suite! We almost didn't want to go to the party and just stay in the room! So, excellent customer service still does exist!

    This is the living area with a queen size sleeper sofa, full size dining table, and a plasma tv








    This is one of the bedrooms. There were 2 of them with 2 queen size beds in each, a small refrigerator, their own bathroom, and a plasma tv.






    There was even a computer in the room.



    Here is the view taken from 3 separate private balconies...







    Here was the view from the lounge where we had a really nice continental breakfast the next morning.



    Now, here are a few pics from the party.

    This group was the most original costumes I saw that night. I know Peter pan and Wendy are not unusual but how often do you see John and Michael with them. My daughter was so impressed that Michael had the umbrella and top hat and John had his teddy bear. and yes those are footed pajamas he is wearing!



    Some parade pics





    Last edited by EvilQueenRocks; 10-16-2006 at 06:44 AM.
    Quote Originally Posted by larasound View Post
    am I the burrito man?

  2. #2

    • Lonestar Louisianian
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    Re: Excellent WDW Service Story plus PICS!

    Thank you for that most excellent example that Disney quality service does still exist!

    Pictures are great. Nice to see something that I will most likely never experience in person!

    I look forward to reading your trip report.... (no pressure)...
    ______________________________________________
    "Screw with my pixie dust at your own peril!" - Mr. Wiggins

  3. #3

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    Re: Excellent WDW Service Story plus PICS!

    very nice pics... the room looked awesome!

    I'm going to have to make it down there for halloween one of these years!

  4. #4

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    Re: Excellent WDW Service Story plus PICS!

    Awesome! Glad you had a great time and that they took good care of you!

  5. #5

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    Re: Excellent WDW Service Story plus PICS!

    It also pays off to make sure you get what you want! Way to stick to your guns! I hope you had so much fun.

    Will trade husband for Disneyland and DCA Pins!

  6. #6

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    Re: Excellent WDW Service Story plus PICS!

    Thanks for sharing. looks like it was an awesome trade up! keep the pictures coming

  7. #7

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    Re: Excellent WDW Service Story plus PICS!

    That is terrific and your costumes are adorable!
    "I, not events, have the power to make me happy or unhappy today. I can choose which it shall be. Yesterday is dead, tomorrow hasn't arrived yet. I have just one day, today, and I'm going to be happy in it. "Groucho Marx

  8. #8

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    Re: Excellent WDW Service Story plus PICS!

    Quote Originally Posted by NatdRat View Post
    Thank you for that most excellent example that Disney quality service does still exist!

    Pictures are great. Nice to see something that I will most likely never experience in person!

    I look forward to reading your trip report.... (no pressure)...

    Ok, ok! Stop pressuring me! I will post a trip report in another thread soon with more pictures.

    Quote Originally Posted by BFJen View Post
    It also pays off to make sure you get what you want! Way to stick to your guns! I hope you had so much fun.
    It does pay to stick to your guns but it also pays to be nice to the poor people who couldn't control it too. I was nice but firm. I think the new year of a million dreams has given the cms a little more empowerment to make decisions for the best guest experience.

    Quote Originally Posted by frecky View Post
    That is terrific and your costumes are adorable!
    Oh that's not us! Here we are as the Justice League with the Darling family and Peter Pan. My daughters were Wonder Woman and Supergirl, and my husband was the Green Lantern, I was Batgirl. Actually the only people who got who we were, were cms.

    Quote Originally Posted by larasound View Post
    am I the burrito man?

  9. #9

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    Re: Excellent WDW Service Story plus PICS!

    your kids are adorable!
    November 1996. Surprise birthday trip

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    November 2006. My 21st birthday trip to the Grand Floridian

    "I only hope that we never lose sight of one thing - that it was all started by a mouse". Walt Disney

  10. #10

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    Re: Excellent WDW Service Story plus PICS!

    Quote Originally Posted by Remember the Magic View Post
    your kids are adorable!
    Thank you! I think so too, but then I'm a little biased. Here is a better pic of them with daddy before we headed over to the park.

    Quote Originally Posted by larasound View Post
    am I the burrito man?

  11. #11

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    Re: Excellent WDW Service Story plus PICS!

    Ooooooh, purty room!! I am so jealous! I am also jealous that your parade pictures came out SO much better than mine. My camera (and my poor camera skills) just don't know how to cope with the dark.

  12. #12

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    Re: Excellent WDW Service Story plus PICS!

    It's great that you got to stay in the hotel and received excellent customer service as well.


  13. #13

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    Re: Excellent WDW Service Story plus PICS!

    Quote Originally Posted by lisaboo View Post
    Ooooooh, purty room!! I am so jealous! I am also jealous that your parade pictures came out SO much better than mine. My camera (and my poor camera skills) just don't know how to cope with the dark.
    I'm jealous of all the good looking food you got to eat! It's so hard to have good meals with 2 little ones. But at least you got a photo of the sparks from the gravedigger shovels. I couldn't get one of those.
    Quote Originally Posted by larasound View Post
    am I the burrito man?

  14. #14

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    Re: Excellent WDW Service Story plus PICS!

    Wow that room is gorgeous!!
    Thanks for sharing your pictures, your girls are too cute



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  15. #15

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    Re: Excellent WDW Service Story plus PICS!

    Awesome room...we should all be so lucky. Great pics.

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