Here's a chat starter that I recently organized with my fellow CM's at Disney Store at my local mall:
I was recently visiting WDW resort and continued to run into the same situation: CM's who don't know the Disney characters. Granted, there are MANY characters and no one should be expected to know them all. However, I think everyone should know at least the Fab Five, the most popular, the princesses, etc. Example: I got off the Pooh ride in Fantasyland and ask a couple of young CM girls if they had any Lumpy merchandise. They gave me a blank stare, asked "who?" a couple times, and finally admitted they had no idea who I was asking about -- I kindly told them he was a baby heffalump and they didn't know what a heffalump was either!!! I was shocked!!
This past Christmas '06 my manager at Disney Store hired seasonal help, and several of them didn't know who various Disney characters were, and were always asking why DS didn't carry Dora the Explorer, Happy Feet penguins, Tweety Bird, or other Nick Jr characters........I wanted to scream!
OK, folks, let's hear it. Have you ever run into this situation at any Disney parks, and/or do you think CM's should have a base knowledge of our beloved characters? Chat on mouse-lovers, chat on!