Airlines and Luxury Hotels Disappoint: Customers Want More Comfort and Pampering
Market Metrix Announces Second Quarter 2007 Hospitality Index Results
Walt Disney World Resorts, Midwest Airlines and Enterprise Rent-a-Car ranked number one
SAN RAFAEL, Calif. – August 21, 2007
-- Market Metrix, LLC, the leading provider of customer and employee feedback and performance tools for the hospitality industry, today announced results of the Market Metrix Hospitality Index (MMHI) for the second quarter of 2007. Walt Disney World Resorts
, Midwest Airlines and Enterprise Rent-a-Car ranked number one in hotel, airline and rental car industry customer satisfaction, respectively.
Although there was a small decrease (-.1) reported in the second quarter of 2007, customer satisfaction levels in the lodging industry are at positive record levels with a recent high score of 82.7 in the first quarter of 2007. This high level of customer satisfaction comes even as the lodging industry has reduced the number of employees per available and occupied room and while other industries, such as airlines, have experienced declines.
Market Metrix Hospitality Index 2007 2nd Quarter YTD Winners
Ritz-Carlton 88.2 Luxury
Walt Disney World Resorts 90.2 Upper Upscale
Homewood Suites 89.4 Upscale