This is my blog this week on my website. I would like to know your thoughts about this as well.
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Should Disney offer Free Internet service for their resort guests?
Many guests to Walt Disney World take their laptops on vacation with them to stay in contact with the rest of the world. They may need it for business, information, or just for leisure. Regardless, Disney does not offer free Internet service to its guests who stay on property. In today’s world, most hotels offer this convenience free of charge as a perk to stay at their hotel.
I have read hundreds of posts on message boards of guests who return from a trip to Walt Disney World and complain that they had to pay for Internet service. Disney offers guests two options, $4.99 for one hour, or $9.99 for 24 continuous hours of service. Opinions vary on whether this is appropriate or not. Some say this is fine, as they do not need access every day, and are willing to spend the money every couple of days. Some feel like if they have spent thousands of dollars for a vacation, then what is a bit more money. Others feel like if they have spent a good chunk of money for a vacation to Walt Disney World, then the least Disney could do is to offer this service free of charge to them.
Disney does not have to offer this service as a complimentary feature because most of its resorts are full throughout the year. Other hotel chains use this option as a perk that may get people to stay at their hotel instead. Disney has recently begun the implementation of giving free Internet service to its guests who are Disney Vacation Club members. This is a good start considering DVC members have paid thousands of dollars on Disney and are set to vacation there for the next 50 years.
Where do I stand on this issue? I believe that with technology being such a part of most peoples lives, Disney could relax its current policy and offer free service to those who are staying at their resorts. Disney has plenty of other avenues to generate money, by raising ticket prices, merchandise, and food options etc…. Disney already offers guests so many perks by staying on property, but with the infusion of Vacation Homes, and other high quality resorts in the Orlando area seeking to get guests to their properties, Disney would be wise to eat this cost and give one more complimentary service to its guests.