As Kevin, Al, and even many of the posters on here have pointed out it seems that the experience we get in the parks is declining in small ways due to broken animatronics, burned out lightbulbs, etc... Well I've been thinking, if I were to be called in to fix this problem what would I do? Well here's one of my ideas, and maybe its already in place, if so, I want this job.
What Disney needs is for each park to have a Quality Assurance Specialist in the park each and every day. In fact, depending on the size of each park they probably need more than one. This person has only one job, that is to walk all around the park (or maybe just a specific area) riding all the rides, seeing all the shows, checking out all the scenery to look for broken ride effects, burned out lightbulbs, peeling paint, dirty areas, etc... They would be the one person for that area responsible for calling in these broken issues. And they would have to be an expert. They would need to know about every effect that is in effect on every ride so that they could easily tell when they're broken.
Its my understanding that this is the job for everyone, but the CMs and Supervisors are busy doing their main job and they probably figure someone else will call it in. I think this would resolve this. The Magic Kingdom would probably need somewhere between 2-4 QA's depending on how busy the day is. They need to walk all the lines with the guests, use the bathrooms, eat in the restaurants, etc... Basically, every day they're in the park they go through the day as if they're on vacation but do so with a critical eye.
They would be armed with a digital camera to record visual evidence for broken pieces where they can, and some sort of wifi device that allows them to enter these maintenance requests as soon as they see them. Since they are the experts they'd be able to see when things are getting done, stay on top of them if they're not, etc... Other CM's would know who they are and be able to point out to them things to look for that they may have noticed etc...
I really think this is a good idea. Sure Supervisors and CM's could still call in maintenance requests, and would have to in the case of emergency repairs, etc... But these people would be the authority on making sure the parks stay pristine.
So I think its a good idea, what say ye? And what other ideas might you have to help improve the parks if you were in charge?