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  1. #1

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    An idea to help make WDW a better place

    As Kevin, Al, and even many of the posters on here have pointed out it seems that the experience we get in the parks is declining in small ways due to broken animatronics, burned out lightbulbs, etc... Well I've been thinking, if I were to be called in to fix this problem what would I do? Well here's one of my ideas, and maybe its already in place, if so, I want this job.

    What Disney needs is for each park to have a Quality Assurance Specialist in the park each and every day. In fact, depending on the size of each park they probably need more than one. This person has only one job, that is to walk all around the park (or maybe just a specific area) riding all the rides, seeing all the shows, checking out all the scenery to look for broken ride effects, burned out lightbulbs, peeling paint, dirty areas, etc... They would be the one person for that area responsible for calling in these broken issues. And they would have to be an expert. They would need to know about every effect that is in effect on every ride so that they could easily tell when they're broken.

    Its my understanding that this is the job for everyone, but the CMs and Supervisors are busy doing their main job and they probably figure someone else will call it in. I think this would resolve this. The Magic Kingdom would probably need somewhere between 2-4 QA's depending on how busy the day is. They need to walk all the lines with the guests, use the bathrooms, eat in the restaurants, etc... Basically, every day they're in the park they go through the day as if they're on vacation but do so with a critical eye.

    They would be armed with a digital camera to record visual evidence for broken pieces where they can, and some sort of wifi device that allows them to enter these maintenance requests as soon as they see them. Since they are the experts they'd be able to see when things are getting done, stay on top of them if they're not, etc... Other CM's would know who they are and be able to point out to them things to look for that they may have noticed etc...

    I really think this is a good idea. Sure Supervisors and CM's could still call in maintenance requests, and would have to in the case of emergency repairs, etc... But these people would be the authority on making sure the parks stay pristine.

    So I think its a good idea, what say ye? And what other ideas might you have to help improve the parks if you were in charge?

  2. #2

    • Master Gracey's Bane
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    Re: An idea to help make WDW a better place

    Excellent idea! They coudl even make it an implementation or extension of the CM leads on duty. They can get out of their costume and take photos for an hour or so, then switch with sombody else in their area.

    Great idea!
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  3. #3

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    Re: An idea to help make WDW a better place

    I like that idea. The entertainment department has this, it is called, "Staging" they go around and watch all the shows all day, and give all of the performers notes, to help them maintain the integrity of the show.

    It would be a pretty awesome job!
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  4. #4

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    Re: An idea to help make WDW a better place

    Walt actually instructed the original Imagineers to do something very similar to this with Disneyland.

  5. #5

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    Re: An idea to help make WDW a better place

    Sign me up!

  6. #6

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    Re: An idea to help make WDW a better place

    Sign me up too!

    I guess it was too optimistic of me to assume but I thought they already had positions like that.

  7. #7

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    Re: An idea to help make WDW a better place

    I like the idea. But, I don't think it's very efficient to have one person as the "expert" of an entire park. That's actually more of a generalist if anything. It would make more sense to me to have one of these people in charge of a certain aspect of each park. Lighting, landscaping, shops, ride/show, cast, etc...

    If you think about it, there's no way one person could go over every single detail in even the smallest theme park on a daily basis. There's just way too much detail. If you really want to be sure to catch ALL the details and make sure they're satisfactory, you can't just go through the park like you're "on vacation". You have to nitpick.
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  8. #8

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    Re: An idea to help make WDW a better place

    Quote Originally Posted by halltd View Post
    I like the idea. But, I don't think it's very efficient to have one person as the "expert" of an entire park. That's actually more of a generalist if anything. It would make more sense to me to have one of these people in charge of a certain aspect of each park. Lighting, landscaping, shops, ride/show, cast, etc...

    If you think about it, there's no way one person could go over every single detail in even the smallest theme park on a daily basis. There's just way too much detail. If you really want to be sure to catch ALL the details and make sure they're satisfactory, you can't just go through the park like you're "on vacation". You have to nitpick.
    Paging TDLFAn. Disney has a job for you.
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  9. #9

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    Re: An idea to help make WDW a better place

    ^

    I would LOVE that job! Rides all the rides, 3 meals a day and cover ever inch of the park.

    Although I would have to alternate parks because I would get sick of the same thing every day.

    Like 1 park a week would be awesome

  10. #10

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    Re: An idea to help make WDW a better place

    Outstanding idea! One option would be to rotate people to different parks/areas to keep their perspective fresh. Also probably want to NOT disguise that person as a Guest so they can help Guests as well as get feedback from them on issues.

  11. #11

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    Re: An idea to help make WDW a better place

    Quote Originally Posted by SummerInFL View Post
    ^

    I would LOVE that job! Rides all the rides, 3 meals a day and cover ever inch of the park.

    Although I would have to alternate parks because I would get sick of the same thing every day.

    Like 1 park a week would be awesome
    Especially if you where put in charge of the teacups! Can you imagine having to ride each teacup to make sure they have the proper spin to them?

    This is the kind of thing I would think should be part of a supervisor's job to walk around and correct CM's and file maintenance requests in their area already. I suspect there's something else at work there as in quotas on light bulbs or lack of maintenance personnel for after hours repair or worse... a simple communications breakdown/bureaucracy that prevents the work being done.

    My point? I'd love that job but I'm not sure its nessisary or would even be effective unless that person is empowered to override operational budgets and authorize cost overruns, pull personnel in off shift and do whatever it takes to get things put right.
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  12. #12

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    Re: An idea to help make WDW a better place

    Actually, WDW used to have a position that matches that description almost exactly. Management decided to cut that particular position many years ago, and integrated it into the show producer roles in Walt Disney Imagineering. Apparently this is a decision that the imagineers did not especially care for. As for now, what happens is that the imagineers are given a schedule of parks to tour and record the most pressing maintenence and show issues there are. Often times, this will not include simple things like paint and light bulbs, as they often fall under the jurisdiction of park management.

    This is information that I recieved from the top show producer at one of the WDW parks, I won't give his name (it's not Joe Rohde) but I can say that he's one of the "good guys" in WDI who honestly cares, but gets frustrated at the oversight that comes in from corporate. Granted, this information is not extraordinarily up-to-date, as it is from an interview session a couple of years ago, but I'm pretty sure, given the state of the parks, that little has changed since then.
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  13. #13

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    Re: An idea to help make WDW a better place

    Great idea! And something that can and should be done out here on the west coast as well.

    If they have such a position I would be the first in line. Especially that I work in a quality management position for an Orange County (CA) healthcare company maybe that would be enough experience to carry over into Disneyland...

  14. #14

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    Re: An idea to help make WDW a better place

    Quote Originally Posted by Monkey joe View Post
    Paging TDLFAn. Disney has a job for you.
    youknow it's interesting TDLFfan and Kevin are able to keep up with alot of this stuff being single people only visiting every so often

    to me it doesn't seem like each park would really need a specialist you could keep up a bare minimum of quality with one person who does one park or maybe one park + one resort a day

    it could possibly be a nightime or early morning position too were you tour while few people are out and about and just check up on everything

    you could organize the schedule with a relativly healthy rotation and it'd really be a challenge for the maintenance teams to keep up I'll bet (at least with stuff like outdated signage)

  15. #15

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    Re: An idea to help make WDW a better place

    I agree. We're all experts on the park and able to find peeling paint, burned out lights, broken ride effects, trash strown around, etc... I'd want it to be at least one person per park because I'd want them going through all the rides every day, checking out the queues for gum, peeling paint, trash as well as the ride itself. So to adequately do that I think each park would need at least two people.

    They'd be a bit more of an expert than us however because they'd know more about why certain effects were down. (For instance, ones down and it will be at least a month to fix because of a part needing to be manufactured and shipped to us). After a month he or she would know to check up on it again and see if its inline to get fixed. Each park would need one-four experts and then 2-4 people to do the same for the resorts, downtown disney, etc...

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